Emptied Status Types

Add New Emptied Status

Turn Emptied Status Inactive

Delete Emptied Status

 

Emptied Status Types are for all tickets. Default status will have a D in a circle in front of it. This is used for action notes which have been moved to a new or different ticket.

Add New Emptied Status

• Click on the New button

• Name the status type

• Provide an Alias (short name) for the status type

• If the status type is to be active, ensure the Active box is checked

• • If status type is to be inactive, ensure Active box is unchecked

  • An Inactive Status will show at the bottom of the list, grayed out and in italics

• Select the Status Type (Open, On Hold, Closed)

• Click on the Save icon, or if you don't want to save the status, click on the Cancel icon

Turn Emptied Status Inactive

• Click on the pencil icon to the right of the status you wish to change

• Uncheck the Active box

• Click on the Save icon or, if you don't want to keep the change, click on the Cancel icon

Delete Emptied Status

• Click on the red x to the right of the status you wish to delete

• You will get a warning message - if you wish to delete, click OK, if not, click Cancel